PART 1: Photographs

TOEIC Listening Part 1 là nội dung nhìn tranh và miêu tả. Phần này gồm 6 bức tranh, mỗi bức tranh sẽ có 4 câu mô tả không được in trong đề. Nhiệm vụ của các bạn là nghe và chọn đáp án mô tả đúng bức tranh nhất.

PART 2: Question and Response

TOEIC Listening Part 2 sẽ gồm  25 câu (Từ câu số 7 đến câu số 31). Mỗi câu có 1 câu hỏi và 3 lựa chọn đáp án. Nhiệm vụ là phải chọn ra câu trả lời tương thích với câu hỏi trong bài.

Trong part 2 câu hỏi và câu trả lời không in trong đề thi. Các bạn chỉ được nghe một câu hỏi và 3 lựa chọn trả lời cho từng câu hỏi sau đó chọn câu trả lời phù hợp với câu hỏi.

Questions 32 through 34 refer to the following conversation.

Questions 35 through 37 refer to the following conversation.

Questions 38 through 40 refer to the following conversation.

Questions 41 through 43 refer to the following conversation.

Questions 44 through 46 refer to the following conversation.

Questions 47 through 49 refer to the following conversation.

Questions 50 through 52 refer to the following conversation.

Questions 53 through 55 refer to the following conversation.

Questions 56 through 58 refer to the following conversation.

Questions 59 through 61 refer to the following conversation.

Questions 62 through 64 refer to the following conversation.

Questions 65 through 67 refer to the following conversation.

Questions 68 through 70 refer to the following conversation.

Questions 71 through 73 refer to the following excerpt from the meeting.

Questions 74 through 76 refer to the telephone message.

Questions 77 through 79 refer to the telephone message.

Questions 80 through 82 refer to the following announcement.

Questions 83 through 85 refer to the following conversation.

Questions 86 through 88 refer to the following conversation.

Questions 89 through 91 refer to the following conversation.

Questions 92 through 94 refer to the following explanation.

Questions 95 through 97 refer to the following talk and map.

Questions 98 through 100 refer to the following telephone message and schedule.

PART 5: Incomplete Sentences

Questions 131-134 refer to the following article.

The Springtown Gazette Business Focus
Harrison Ashfield — A Story of Success

Harrison Ashfield’s rise at Bitz-Marks, Inc:, is a story that serves to inspire all budding business owners and entrepreneurs. Mr. Ashfield, —131— just a sales representative who sold products door to door, is now the head of the European Sales Division at the company.
Mr. Ashfield –132— to the position after displaying not only his impressive sales skills, but also his ability to manage employees and adapt to trends in domestic and continental telecommunications markets.
—133–.However, the ambitious businessperson has larger goals to achieve. –134—, he has publicly stated that he hopes to establish a global sales department at Bitz-Marks, Inc., and help the company to become an international leader in the telecommunications market.

Questions 135-138 refer to the following advertisement.

Heavenly Cakes, Inc., is a Boston-based bakery –135— in fancy wedding cakes. As part of our
expansion, we have recently opened our first branch in New York City.
—136—. They range from simple white cakes with black ribbons to elaborate, multi-colored creations covered with real flowers. You can also —137— your cake by choosing the frosting, the filling, the decorations, and the message.
Our New York City bakery —138— at 1123 West 12th Street, just across the road from the Odoner
Contact us at 555-0176 to make an order, or view our cake designs online at www.heavenlycakes. com.

Questions 139-142 refer to the following notice.

All Department Managers,
Please remember to encourage each of your employees to fill out one of the survey forms I gave
you at the meeting. The —139— of these surveys is to assess the job satisfaction of our staff and assist us in improving our work environment.
I’d like you to distribute these forms at your earliest possible convenience. Staff members—140—-to answer a series of questions and give additional comments about working conditions.
Employees may fill out and submit the survey –141— if they would prefer that their identity remains unknown. —142— The results will not be shared with any outside organizations.
Mina Yamaguchi

Questions 143-146 refer to the following e-mail.

From: Kyungjin Pyo To: Catherine Elder Date: February 12
Subject: ProPower Cyclemaster N50
Dear Ms. Elder,
—143— I’m afraid that the ProPower Cyclemaster N50 you purchased will take longer to ship than
originally expected. Although we promised seven-day shipping, I do not think you will be able to receive the item –144— the beginning of March.
Please accept my sincerest apologies for this unfortunate –145—. If you would like to request a full refund, I completely understand. However, I hope you will choose to be patient and wait for the item to be delivered, as you purchased a high-quality product at an —146– price.
Kind regards,
Kyungjin Pyo
Fitmaster Exercise Equipment

Questions 147-148 refer to the following letter.

Martin Bailey

Tallahassee Bike Works

1105 Old Bainbridge Road

Tallahassee, FL 32308

Dear Mr. Bailey,

About one month ago, you contacted our company inquiring about our latest bicycle parts brochure. At the time, we were revising our catalog, and I indicated that I would send you our brochure and order form for this year when the changes were completed. I am pleased to inform you that the product booklet was printed this week, and a copy is enclosed with this letter.

We appreciate your interest in our merchandise and the previous purchases you made for your shop, and look forward to continuing our partnership during the coming year. I encourage you to contact me if you have any concerns or questions about any of our parts. We are also happy to discuss prices for bulk orders or long-term arrangements.

Best Wishes,

Catherine Jenkins

Shipson Bicycle Parts

Questions 149-150 refer to the following notice.

Town of Shakersfield

In an effort to provide rapid service to the Shakersfield area, roadwork will be taking place next week around Shakersfield Station. The work will begin on Sunday, May 12 at 7 A.M. and finish in the late morning of Monday, May 20. The Public Works Office apologizes in advance for any noise generated while work is being performed. The main section of town that will be affected is the area between Mayfield and Morton Roads. The following local areas may also be impacted:

  • Oakwood Street up through Morton Road
  • Pedestrian access to Granderry Plaza
  • Route 39 South to New Hammersworth

If any questions or concerns should arise with regard to this notice, please contact Mary Newton, Public Works Senior Official at 555-3344 or

Questions 151-152 refer to the following notice.

FROM: Pier Grenier <>

TO: Elizabeth Monaco <>

SUBJECT: Custom order

DATE: July 12

Dear Ms. Monaco,

I just wanted to inform you that we have completed your gown. Specifically, the hemline has now been shortened by four centimeters, as you indicated you would not be wearing high heels.

We are open until 6 P.M. on Fridays and closed on weekends, so please pick up your gown sometime this week. We also encourage you to try on the dress one last time just to make sure everything is as it should be.

I kindly request that you submit full payment when you next visit my shop. The details are as follows:

7 meters of red brocade silk                          $580

Custom gown design                                     $200

Labor (sewing, fittings, alterations)                $400

Subtotal                                                          $1,180

+10 percent sales tax                            (Total Amount Due) $1,298

I Thank you so much again for your patronage, and I am sure you’ll look great in the gown at your law firm’s awards presentation this Saturday night.


Pierre Grenier

Grenier Custom Fashions

Questions 153-154 refer to the following text-message chain.

Fumiko Nakamura   [10:50 A.M.]

Philip, I’m about to board my flight and should arrive in Boston this afternoon. How’s everything going?

Philip Akkarat  [10:55 A.M.]

OK for the most part. However, a few system errors occurred in the new computer servers we’re using to update the Web site. I called a technician, and he came in this morning at about 8:00.

Fumiko Nakamura [10:58 A.M.]

Was he able to fix the problem?

Philip Akkarat   [10:59 A.M.]

He said the issue was more complicated than he first thought. He had another job at 10:00 A.M., SO he said he’d be back at 2:00 P.M. to finish up.

Fumiko Nakamura   [11:02 A.M.]

Hmm, but those updates need to be done by 4:00 P.M. Why don’t you ask the staff to use the old servers for now?

Philip Akkarat   [11:03 A.M.]

All right. That will take longer, so we should probably start now in order to finish in time.

Fumiko Nakamura  [11:05 A.M.]

Good, I’ll see you a few hours.

Questions 155-157 refer to the following information.


The staff at the Pendleton Ice Rink want everyone to have a safe, enjoyable experience. Accordingly, we ask that visitors please observe the following guidelines:

  •  No playing with hockey sticks or pucks except on the ice
  •  No food or drinks are allowed on the ice or in the changing rooms
  •  No one is permitted on the ice without skates
  •  No animals are permitted on the rink or in the arena’s facilities
  •  Everyone must keep in motion while on the ice
  •  Visitors may rent ice skates or bring their own
  •  Everyone must listen to rink attendants and follow their instructions

Trained attendants will be skating on the rink at all times. They are easily identifiable as they wear blue jackets with “Pendleton Ice Rink” printed on them. If you have any questions or concerns, please speak to them.

The Pendleton Ice Rink is open every day from November 10 to March 1, except national holidays. Our hours of operation are 10 A.M. to 8 P.M. Monday through Friday, and 10 A.M. to 9 P.M. Saturday and Sunday. If you wish to sign up for one of our weekly ice skating classes taught by an expert coach, please inquire with a staff member at the information desk or ticket office.

Questions 158-160 refer to the following advertisement.

Get Cash for Your TRASH!

Do you have a home full of things you no longer need or use? Maybe it’s clothing from when you were a couple sizes larger, or some old dishes your grandmother left you that sit unused in a box. Well, bring all those items in to the Bargain-Bin secondhand goods store nearest you, and we’ll give you money for your junk! With two branches in Beauville at 6254 Leonardo Crescent and 137 Mount Theresa Avenue, our friendly staff will immediately let you know if your items have any value to us and give you cash or store credit. It’s just as easy as that!

Not only do you get cash for your items, but you can find amazing deals on used goods in both our stores. We carry a vast selection of clothing, household goods, antiques and collectibles, and home or office furnishings. Moreover, everything in our stores costs only a fraction of what similar items would cost in brand-new condition. With different stock arriving every day, you never know what sort of treasures you’ll find in our stores.

Most importantly, our customers feel great knowing that 20 percent of all our profits go to local youth groups. So drop by a Bargain-Bin store today and earn cash, discover incredible savings, and help contribute to the growth and education of Beauville’s young people. For further details, call us at 555-3009!

Questions 161-163 refer to the following notice

Local Chorus Tryouts

The Winfield Community Chorus will hold open tryouts for new members on January 17 from 6 P.M. to 9 P.M. at Centennial Hall, located at 660 Plum Street in downtown Winfield. We have openings for women and men and for all types of voices including bass, tenor, alto, and soprano. — [1] —.

Those who audition must be at least 18 years of age, live in Winfield, and be capable of reading music or willing to learn. Previous choral experience is certainly appreciated but not necessary — [2] —. We will judge your ability to sing the correct notes to the tempo and melody of the audition songs.

Also, we prefer performers that present themselves with professionalism and who can show the proper facial expressions to communicate the emotions they perform. For concerts, you will also have to learn lyrics in various languages, including Italian, German, and French.

Everyone auditioning will receive notification on January 19 about whether or not they have been accepted. New members must keep in mind that the chorus is a community organization made up of volunteers and that they will receive no payment. — [3] —.

Join us for some fun with your fellow music-lovers, and take part in loads of exciting performances! — [4] —.

Questions 164-167 refer to the following online chat discussion.

Gloria Arden             [8:20 A.M.]

I’ve been looking over everyone’s progress reports on the software project. Based on what I’ve seen, I don’t think we’ll be able to meet our scheduled release date.

Isabel Cabrera           [8:22 A.M.]

You may be right about that. Since Bob and Carol moved over to the new hardware project, we’ve had some trouble meeting the initial deadlines.

Gordon Brickyard      [8:26 A.M.]

Couldn’t we just reschedule the release? Pushing it back a month ought to give us enough time to finish up.

Joe Freemont               [8:28 A.M.]

But remember that the product is supposed to be available for the holiday season, which is our peak sales period. If we miss that deadline, we could lose many potential customers.

Gordon Brickyard     [8:31A.M.]

My team has a lot of urgent responsibilities, so I think it would be a good idea to hire some independent contractors to help out.

Gloria Arden             [8:32A.M.]

What are you thinking?

Gordon Brickyard   [8:33 A.M.]

Well, they could help my team finish writing the user manual, for one thing. And they could probably handle product testing as well.

Gloria Arden       [8:35 A.M.]

I see. What’s your opinion, Isabel?

Isabel Cabrera    [8:37 A.M.]

It could end up being expensive, but I like the idea. Our graphic designers could certainly use some outside help, too.

Gloria Arden     [8:40 A.M.]

Well, it sounds like we should go with Gordon’s idea. I’ll also bring it up during the board meeting on Friday to see what they say.

Questions 168-171 refer to the following article.

Barriston City Unveils New Development Project

By Wendy Ogilvy

The Barriston City Planning Commission announced plans last Thursday to begin work on a revitalization of the art district on Chestnut Avenue. Long considered the hub of Barriston’s art scene, the area has fallen into disrepair. The project will involve widening the sidewalks, repaving the street, and building a park in the area. In addition, two information billboards showing maps of the district will be installed on the thoroughfare for visitors.

But the highlight of the project is a new outdoor staging area which will be located at the comer of Chestnut Avenue. Designed by local architect Theresa Vergara, the stage will be used to host musical concerts and theatrical productions, with outdoor seating for up to 500 people.

Also, a portion of the city government’s budget has been allocated to the restoration of buildings along Chestnut Avenue. Inspectors will evaluate the structures to determine what work needs to be carried out. Proprietors will not be charged, but according to city tax assessor Peter Jones, property tax levels will increase in the district by 1 percent, starting next year.

With many proprietors of local businesses in the district reporting dropping sales figures and a decline in visitors, the commission hopes the project will help draw people back to the area. Evan Sweeten, chair of the planning committee, said, “We believe that this work will help revitalize the area and bring it back to its former glory.”

Questions 172-175 refer to the following advertisement.

EZ-R-Printing Services:

Get exactly what you want!

If your small business requires pamphlets, flyers, business cards, catalogs, or any other type of promotional material, you can produce precisely what you need with EZ-R-Printing Services! Our easy-to-use design system allows you to select the fonts and graphics you like and position them on the page. You can even choose the type of paper to use.

—        [1 ] —. Once you’re completely satisfied with your document, select the number of prints you’d like and submit payment by credit card, direct transfer from your financial institution, or the Paybuddy online transaction service. — [2] —. Fill out a shipping form, and your items will be delivered anywhere in the US within five business days. Shipping and handling charges are included in the total cost, so there are no hidden fees.

—        [3] —. For a one-time payment starting at as low as $180, one of our skilled professionals will create an attractive publication. They can work with you on any printed promotional material until you are satisfied!

In addition, for the month of May only, anyone placing an order of $75 or more will receive $25 worth of business cards for free. — [4] —.

Check out hundreds of sample publications on our site and take a tour of our design system to see how easy and affordable it is to use our services at www.

Questions 176-180 refer to the following notice and e-mail.

Recruitment Fairs

It will soon be that time of year again when Cofton College sends staff to university recruitment fairs around the country to attract new students. Ms. Malkovich will, of course, be in charge of this as our marketing manager and will be attending all of the events. Unlike other major private colleges in the UK, we like to emphasize the amount of personal attention that students receive from their teachers. Thus, not only do we keep class sizes to manageable proportions, but we also promote healthy social interactions between students and faculty. For this reason, we try to have at least one member of the teaching staff attend each recruitment event. The four events we will be attending in the next month are listed below:

  • Thursday, February 10, Mercia Hotel, Birmingham
  • Wednesday, February 16, Hartford College, London
  • Saturday, February 19, Leeds Metropolitan Convention Centre, Leeds
  • Wednesday, February 23, Brighton and Hove Conference Centre, Brighton

Please get in touch with me at if you have the time to attend any of these events. Anyone willing to work the weekend event will be paid at the usual hourly rate for overtime.

I look forward to hearing from you all.

Lisa Sullivan

Administration assistant

From: Andrew Jansen <>

To: Lisa Sullivan <>

Date: January 25 Subject: Recruitment fairs

Hello Lisa,

I was glad to see your notice on the departmental bulletin board today, as I always enjoy attending one or two events each year to meet potential new students. Of the events you listed, I’d be happy to go to the one on February 19. My family lives in the same area the event is taking place, and I’ll be visiting them that weekend. Accordingly, it would be no trouble for me to take a few hours to attend the event.

Unfortunately, that’s all I can offer to do for now, as I teach all day on Tuesdays, Wednesdays, and Thursdays. Please send me all the details of the event as soon as you can.

Best Wishes,

Professor Andrew Jansen

Questions 181-185 refer to the following form and email.

Full name Cindy Norenski Home phone 555-2237
Gender Female Mobile 555-6923
Birthday March 27 Email Address
Street Address 46 North Ranch Drive
City Kansas City
State MO
Zip Code 6411
Name Gender Birthday Age Relationship
Genald Norenski Male August 13 45 Husband
Jennifer Norenski Female October 7 19 Daughter
Melissa Noenski Female May 6 12 Daughter
Membership Type How did you hear about us?
□          Individual

0          Family Plan

□          Senior Plan

□          Group Plan

□          Student Plan

□          Other:

□          Member Referral

□          Advertisement

□          Search Engine

0          Staff Referral

□          Promotional E-mail

Dear Ms. Norenski,

Thanks for your recent application to Fit Prime Gym. I’m so glad that you decided to follow my .ti advice and sign up with us. As Tve mentioned before, I am certain that your husband and your children will enjoy all the facilities and activities Fit Prime has to offer.

When we spoke, you said that you were interested in using the pool to swim laps. Well. I just want to let you know that the scheduled times for that activity have changed. The indoor ggj swimming pool still opens at 8:00 A.M. every day. However, it now closes at 10:00 P.M. from

Monday to Friday. On weekends, it closes at 9:15 P.M. And please remember to use only the pool’s first two lanes for lap swimming.

I should mention that your daughter, Jennifer, qualifies to take part in our Student Plan. She can join this program for free while also remaining under your Family Plan program. The Student Plan comes with two introductoiy months of personal training sessions for new members. Please ask her if she is interested so I can register her, if necessary.

Thanks again, and I hope to see you at the gym soon!


Jerry Hanover

Fit Prime Gym Management

Questions 186-190 refer to the following letter, Web page, and article.


4110 North Boulevard, Tampa, FL 33603

July 11

Daniel Ainge

665 Terrace Drive

Brandon, FL 33511

Dear Mr. Ainge,

Congratulations! You are one step closer to realizing your dream of owning a business. Over the past two decades, Franchise Master has helped thousands of aspiring entrepreneurs like you find success through the franchising model.

As a franchisee, you will benefit from proven business practices, receive administrative support, and be able to predict sales and expenses. You do not need prior experience since all franchisees receive extensive training. You will fully enjoy the advantages of joining an established company!

In addition, you now have the perfect chance to learn more about our partners by coming to the 24th Annual Franchise Expo in Fort Myers, Florida. Many well-known franchises that require the initial investment capital you said you’d be willing to pay will be participating, such as AirCare Repair and Missy’s Ice.

If you have any questions, call us at 555-8965 or stop by our office at the address above.


Hilary Archer


24th Annual Franchise Expo

September 6-9, Fort Myers, Florida

Request Info | Exhibitors & Sponsors | Join | Press Releases | Contact

Previous | Next

Section Booth Company Name Industry Initial investment


2 52 AirCare Repair Repair services $20,000
2 54 ShoeSaver Repair services $31,500
4 79 Barb’s Chicken Food retail $32,000
4 81 Missy’s Ice Food retail $20,000
5 94 Muscle Bound Fitness services $38,000
5 113 Space Cycle Fitness services $25,000
10 205 Clean Sweep Home services $26,500

To view a map of the facility with booth locations for participating franchises, click here. Booths are limited to one per participant.

Tampa Weekly

Is franchising right for you? (continued from page 1)

As I learned when I spoke to experts at the recently held Franchise Expo in Fort Myers, franchising is not for everyone. Franchise Friendly’s Sam Romanek told me, “Franchises may pose fewer risks than start-ups, but they may not be a good fit if you value total independence and control.”

As for choosing the right franchise, FBA’s Barbara Allred advises doing your research. “Don’t just look at a company’s recent performance,” she said. “Find out how the overall industry is doing.” For instance, she cited the promising outlook for home services and a diminishing one for personal fitness. “Fitness clubs have boomed in recent years,” she added, “but the market is now saturated.”

Questions 191-195 refer to the following order from and email.

Majestic Porcelain

312 Franklin St, Georgetown, DE 19947

Tel. 555-6973 |

Date: April 24

Order No. 209154-68

Deliver to: Lorraine Plummer

Customer type: 0 New □ Existing

Address: 31 Longhurst Road, Crawley, UK RH11 9SW

Telephone: 5555-7521


Item Description Quantity Unit Price Total Price
LV-36291 “Seated Lady with Peacock” figurine 1 $62.98 $62.98
OD-58792 “Angelic Cherubs” figurine 4 $35.00 $140.00
LV-98201 “Young Lady with Fan” figurine 1 $42.99 $42.99
Subtotal $245.97
Shipping $110.00
TOTAL $355.97

Note: You will receive a tracking number from our shipping provider once your order has left the warehouse. Expect delivery 5 to 7 days after the shipping date.

Dear Ms. Plummer,

I apologize for your recent experience. We always do our best to ensure that every item we ship is received in good condition by wrapping each piece separately in impact-resistant packaging. However, damage can still sometimes occur, particularly when items are sent overseas.

The problem is, as indicated on our Web site, that our shipping provider does not offer insurance, so they don’t cover the cost of items damaged during delivery However, we will compensate you at our expense. Just mail the damaged item (item number LV-98201) back to us, and we will issue you a full refund. We have attached a prepaid return shipping label for your convenience. Thank you, and we hope that you will continue to do business with us in the future.


Joel Nesbitt

Majestic Porcelain

To: Joel Nesbitt <>

From: Randall Howe <>

Subject: Shipping providers

Date: May 25

Dear Mr. Nesbitt,

You asked me to look up alternatives to our current shipping provider, PK Logistics. Below is a table I’ve put together of different providers. We want to avoid experiencing the sort of loss we had with Order no. 209154-68, so I think we should go with one that can ensure us that won’t happen. It would also be good if the new provider can promise the same delivery time. Please check the table below, and let me know when you are free to discuss it.

Shipper insurance Tracking Fastest delivery Pros
Super Mail Carriers Yes Yes 5 days Low-cost, delivers year-round
Corporate Parcel Service No Yes 5 days Strong overseas presence
Global Delivery No No 7 days Discounts for bulk shipments
Overseas Transport Specialists Yes No 8 days Largest branch network in US

Thank you

Randall Howe

Questions 196-200 refer to the following job posting, email, and letter.

MARKETING POSITIONS AVAILABLE: Sav-Tech Incorporated, San Bernardino

Sav-Tech Incorporated is looking for promotions experts for its marketing department. Two full-time contractual positions are available at our headquarters in San Bernardino, California, and the start date for the job is February 1. Candidates must possess a degree in marketing, and we will only consider applications from those with three or more years of experience working in the field.

The selected candidates will work as part of the marketing team. Their duties will include the development, revision, and implementation of diverse marketing strategies to promote the sale of Sav-Tech’s software applications for mobile phones and tablets.

Send a cover letter and current resume to to apply. Applications will be accepted until January 15.

TO       Mia Choi <miachoi@headmanad:com>

FROM Pradeep Kumar <>

SUBJECT Possible marketing position

DATE January 14


I was having lunch today with a colleague, Rupert Kim, who works in my company’s marketing division. He said that two members of their team are leaving and that his supervisor is looking to hire two new employees. I immediately thought of you since I remembered that you were looking for a job exactly like this.

I spoke with the marketing manager, David Bradley, and told him a bit about your experience and current situation. He seemed quite interested and said you could give him a call at 555-3928 to talk about the job and possibly set up a meeting.-He said that there have been a lot of applicants who have the necessary educational qualifications for the position but few that fulfilled the other requirement. You should probably contact Mr. Bradley today. If he is interested, he will ask you to send a reference.


Headman Advertising Agency

January 18

David Bradley


886 N. Arrowhead Avenue

San Bernardino, CA 92401

Dear Mr Bradley,

I am sending this letter in regard to Mia Choi, as I understand you are considering her for a position in your marketing department at Sav-Tech. I would highly recommend Ms. Choi for such a role, as she has been an exceptional employee over the last six years at Headman Advertising Agency in Los Angeles.

I have worked as Ms. Choi’s director for several years now, and find her to be intelligent and creative. She has helped our agency develop many successful promotional campaigns, including work for Gleaming Studios and Holstein Dairy. Her field of expertise is social media, and she is very knowledgeable about current technological advances in regard to marketing.

I will miss working with her; but I understand this would be an excellent opportunity for her career I’m sure you’ll appreciate her as much as I have.

Sincerely yours,

Richard Morrison,

Creative Director

Headman Advertising Agency